Shop Policies and FAQ's
Questions about the artwork? See our Sculpture FAQ's here.
Please note: We do not accept any commissions, no exceptions. All artwork on this website and on our products or packaging is the property of Dragons and Beasties and cannot be resold or re-purposed under any circumstances.
What is the difference between a sculpture and a collectible figure?
A sculpture is one of the original, hand crafted, often one-of-a kind characters. Our vinyl collectible figures are molded directly from the original sculpt in order to be able to offer you all a chance to own one of these collectible cuties.
Products in the shop are a direct purchase for a listed price. Sculptures on our website are sold to the highest bidder. Keep in mind that through the bidding process, the price can increase substantially.
How often do you sell the original sculptures?
Sculpture sales occur when Becca makes a couple of new handmade sculptures, and are announced in the newsletter, as well as on Facebook and Instagram. Be sure to sign up for the newsletter to receive all the important sale alerts!
Most handmade sculptures will be sold on on our website. Stay updated on sales and current projects by following on social media (Instagram and Facebook) or by signing up for the newsletter on the home page.
How can I purchase one of the original sculptures?
When a new sale is announced, the sculptures will go up on our Handmade Sculptures page and run for 3 days. Some of these sculptures can go for over $300. We understand that not everybody can afford one, but these are more time intensive, rare and unique. We do offer many vinyl figures molded from original sculptures that are affordable.
On occasion, there may be smaller handmade sculptures for sale on the same page. These sales would be announced ahead of time, just like the larger auction sales.
What payments do you accept?
We accept the following payment options: AMEX, Apple Pay, Diner's Club, Discover, Google Pay, JCB, Mastercard, PayPal, Sezzle, Shopify Pay, and Visa.
Sales Tax
We do charge sales tax at checkout for items shipped to the following states: California, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Texas, Utah, Virginia, and Wisconsin. Rates charged will vary based on the state tax laws for your area.
How long will it take to get my order?
Most items ship First Class Mail, or Priority for larger/pricier items. Most products are typically shipped within 1-2 business days of receiving an order.
Products are typically sent with tracking information* and care is taken to ensure it leaves us going to the correct address, matching what is entered on the order. Once the package leaves our hands and is scanned by the USPS, we have no control of what happens after that. Please contact USPS for updates on tracking late, lost, or stolen packages. We are not responsible for late, or stolen packages.
*With the exception of sticker-only orders, which are sent in an envelope without tracking.
My tracking information says it was delivered but I didn't get my package?
While stolen packages are very frustrating, we have no way to verify whether it was delivered or stolen and as such, once the package says it is delivered, we are no longer responsible. Please contact your local post office for help.
We are happy to offer mostly worldwide* shipping for all sculptures and the majority of Gift Shop items.However, we are not responsible for lost or stolen packages. Sculptures ship USPS First-Class or Priority, but no delivery confirmation is available for these rates. Also, please note that international shipments cannot be marked as a "gift.” This is illegal. All customs forms must be completed accurately and appropriately.
*Due to new EU legislation surrounding GPSR (General Product Safey Regulation), we have discontinued shipping to the EU as of December 2024.
What is GPSR?
GPSR is a new European Union law that went into effect on December 13th, 2024. The law requires additional measures taken by businesses to ensure all products sold to consumers in the EU are safe.
Why can’t Dragons and Beasties conform to the new regulation?
The new law requires a lot of work on our side, and we need to evaluate what it truly means for our business. GPSR will require monetary and time commitments we simply can’t absorb as a small business currently. From hiring an EU representative to help manage compliance to repackaging items with additional safety messaging, there is a lot for us to review and consider at this time.
What does this mean for EU residents?
While we do hope to resume shipments to these areas again, for now, we just don’t know when that might be. We do apologize for the inconvenience this causes. We sincerely appreciate all the support shown to us over the years by our EU customers.
Buyer will be responsible for taxes, duties, and any additional customs fees for their own country. If you choose not to accept your package due to a customs fee, we will happily refund the order amount MINUS shipping costs. We do not have control over how customs will handle an order/item and apologize for unseen added costs to the buyer.
Please note: International shipping can be quite costly. This price is out of our control and is what it realistically costs us to ship items worldwide. It can take up to 6 weeks for an international package to arrive and packages can be held up for many reasons. You can contact your local postal office for help finding more info on your package.
What if my item arrives damaged?
All original sculptures are the highest quality, made with a strong polymer clay. Though it is a durable medium, it can break if mishandled. These items are fragile and should be handled accordingly. However, if your item arrives damaged, please send photos of the damage to db@dragonsandbeasties.com.
For all vinyl figures, we do not guarantee against shelf wear or minor damage to packaging during shipping. Also some figures show minor paint and packaging imperfections. We do not consider these as defects, so they cannot be returned due to these imperfections. However, if your figure is missing pieces or has a major defect, please send us pictures and your order number to db@dragonsandbeasties.com.
Can I cancel my order?
The short answer is NO. We urge you to make certain that you have everything in your cart and triple check that your address is correct before placing your order. The orders are processed very quickly and cannot be stopped once they are in processing at the warehouse, which means we are unable to cancel your order or alter it in any way once you place it.
If you absolutely must return your order, you'll need to wait until you get it. Once you receive your order, email us at db@dragonsandbeasties.com and we will assist you in returning and refunding your order. Please note that your order will be subject to a $5 restocking fee, and the original shipping costs will not be refunded. Only valid items can be returned (see Return Policy below).
What are Print On Demand Items?
Print on demand items are created at the time of the order and shipped out separately depending on the specific item. If you receive the wrong item or it arrives damaged/severely misprinted, please contact Redbubble or Printify to correct your order.
Return Policy
Please read the complete description of an item before purchasing and please double check that your shopping cart is correct before completing checkout.
Upon receiving your order, if you are missing an item or receive an incorrect, damaged, or misprinted item, please email db@dragonsandbeasties.com with a picture of any damaged or misprinted items and we will assist you in getting those items replaced.
Because of the nature of the following items, unless they arrive damaged or defective, we cannot refund or exchange the following items:
- Item(s) no longer wanted
- Digital downloads
- Duplicate blind box items
- Intimate items (for health/hygiene reasons)
If you believe your item is valid for a return/refund, please email db@dragonsandbeasties.com.
Sale/Price Match Refunds
We have sales from time to time and while it is a bummer to buy something and find out later that it is on sale, our order system doesn't allow us give partial refunds. So we cannot give partial refunds for items purchased before a sale. You can sign up for our newsletter and follow us on social media to be alerted when we have upcoming sales.
Discount/Coupon Policy
Our system can only accept one discount code per order. (Example: If you use our free/discounted shipping code, you will not be able to use a percentage off your order discount as well).
How often do you create new designs?
We are actively working on new items. We welcome your feedback, and appreciate hearing what you’d like to see in the Shop. Please send any ideas or questions to db@dragonsandbeasties.com.
For any other questions or concerns, please email db@dragonsandbeasties.com and we will get back to you as soon as we can.
Contact Information
db@dragonsandbeasties.com
Dragons and Beasties
13069 S Padstow Ln
Herriman, UT 84096