Shop Policies

Shop policies

Thank you for stopping by the shop! All artwork here is created by Becca Golins and subject to copyright. The shop will be updated regularly with new products featuring her art. Every 1-2 weeks, we have sculptures for sale! These are highly sought after and sell out very fast. Please read Becca’s FAQ to prepare for these special sales.

BECCA DOES NOT TAKE COMMISSIONS. All handmade items are sold in batch sales roughly every other week, or when she’s created enough for a sale. You can keep updated on sales and what she’s currently working on by following on social media or signing up for the newsletter below.  You can find her extensive FAQ page here.

Returns and exchanges

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Sculpture returns and exchange details

All sculptures are made with a strong polymer clay. Though it is a durable medium, it is also prone to breaking if mistreated. They should be treated as fragile and handled gently. If your item arrives damaged, please email us with photos of the damage to db@dragonsandbeasties.com. Most breaks can be fixed with a little krazy glue, or can be sent back for repairs/resculpt if the damage is extensive.  

Gift Shop Items

As a small growing business, we do not have the ability to keep a large inventory of items. We hope to be able to change that in the future with further growth! Currently, most items in the shop are made on demand through various vendors, and as such are only returnable/ refundable for the following:

  • Incorrect Item
  • Printing Errors
  • Shipping Damage

Buyer’s remorse for an item (change of mind) is not eligible to be refunded or returned.


Please be sure to read the full description of an item before purchasing, and take care that you are buying an item you truly want! Contact us at db@dragonsandbeasties.com if you do find any issues with your order.

DIGITAL ITEMS CANNOT BE REFUNDED.

Payment

Utah Residents

Utah residents will be charged 6.85% sales tax upon checkout.


Accepted Payments

We accept the following payment options: AMEX, Apple Pay, Diner's Club, Discover, Google Pay, JCB, Mastercard, Paypal, Shopify Pay, and Visa.


Shipping

Sculptures

We ship First Class mail on most items, and Priority for larger/pricier items. I generally ship within one to two days of receiving an order, but can make a special trip if something is needed sooner. All items come carefully wrapped in a white gift box. This is then placed in another box with more padding to ensure safe shipping. I take extreme care to get your item to you safely!


Gift Shop

Many of these products are created on-demand at various locations throughout the US.  While they can be produced quickly, please allow up to a week for the item to be created before being shipped to you. The items are made by various on-demand vendors, and as such may ship separately depending on the items.


International Customers

We are happy to offer worldwide shipping for all sculptures and the majority of Gift Shop items! We are, however, not responsible for lost or stolen packages. Sculptures ship USPS First-Class or Priority, but no delivery confirmation is available for these rates. Buyer will be responsible for taxes, duties, and any additional customs fees for their own country. Please do not ask us to mark your item as a "gift". This is illegal and can get us in a lot of trouble. Custom fees aren't fun, but it is not worth the risk to our business to do so. Even the BUYER can get in big trouble if it is found they purchased an item and did not have the customs filled out honestly. Basically marking "gift" can get everyone involved in trouble, so we will not do it.


We are aware that International shipping is a bit steep currently, and we hope to be able to lower that in the future, but due to how things are set up through various on demand vendors we need to make sure shipping is covered for all items appropriately. We apologize for the inconvenience, but wanted to make the items available worldwide for those that really want them. We will actively look into lowering the cost if we can, but this depends largely on our shop’s growth.


Some of our items are only available for US shipping at this time. The cost to ship these items internationally is quite high so if you really want that item and are willing to pay more for shipping, contact us at db@dragonsandbeasties.com


Please note, it can take up to 6 weeks for an international package to arrive at times, so please be patient.


Additional policies and FAQs

Hoping for a particular design to be added to the shop?

We are actively working on unique new items! We always welcome your feedback, and would love to hear what you might like to see in the shop! Please send any ideas or questions to db@dragonsandbeasties.com.